1 Changed Log
- 1.1 To access the Changed Rx Report screen, click on Report Q. Changed Log.

The Changed Log Report can be used to:

Review who or what was changed when investigating discrepancies in prescription, patient, drug, prescriber, or insurance information.
Compare previous and updated values without relying on the current record alone.
Research unexpected changes that may affect prescription processing, billing, patient information, or drug configuration.
Support internal audits by reviewing modifications made during a selected date range.
Export change history for additional review, documentation, or recordkeeping.
Identify whether a reported issue began after information in a supported record was modified.

The report records changes only for supported record categories and logged fields. For example, the available information states that only certain fields in the Drug File are logged when edited.
The report shows recorded field changes, but the information provided does not establish that it captures every user action, workflow event, or system-generated activity.
The usefulness of the results depends on selecting the correct Search By category, record, and date range.

Changed Log

The Changed Log Report, formerly called the Changed Rx Report, displays the previous and updated values for changes made to supported records. The report can be generated for a selected date range or a specific record, depending on the option selected from the Search By drop-down menu.

The report primarily serves as an investigative and audit tool. When a pharmacy reports that information changed unexpectedly, support can select the appropriate category and compare the previous and updated values before reviewing the affected workflow. However, the Changed Log should not be treated as a complete system activity log because only supported categories and fields are tracked. Certain configuration changes may be recorded in separate activity logs, such as the Admin Activity Log, so additional logs may need to be reviewed when investigating configuration history.

To access the Changed Rx Report screen, click on Report Q. Changed Log.

The report supports the following record categories:

Rx: Displays changes made to prescription information. Search by date range or a specific Rx number.
Patient: Displays changes made to patient records. Search by date range or patient name.
Drug: Displays changes made to supported fields in the Drug File.
Prescriber: Displays changes made to prescriber records.
Insurance: Displays changes made to insurance plan records.

The report displays the original and updated values for each logged change. Available information may vary based on the selected record category and the field that was modified.

The report can be sorted at any time by clicking the desired column header.

To print the report, select the tab you want to print, then click Print or press Enter when Print is highlighted.

To export the report, click Export Data or press Enter when Export Data is highlighted.

Note: Exporting directly to Excel requires a full version of Microsoft Excel or Microsoft Office. Excel export does not work with Office Starter 2010, other starter editions, or third-party spreadsheet programs. When using one of these versions, export the report as a CSV file instead.

To clear the information displayed on the screen, click Cancel or press Enter when Cancel is highlighted.