Delivery Provider Settings

Delivery Provider Settings


Shipping Interface included in the Premium Tier or available as a separate add-on for the Basic and Standard Tiers at an additional cost check pricing guide.

Please note: STAT, ScriptDrop, and UDS delivery services are integrated into BestRx and do not require the shipping interface.



BestRx_2025_2.png

 


Delivery Provider Settings

This screen allows for Delivery Provider settings to be added or adjusted. The function utilizes the FTP protocol/API to communicate with the delivery provider(s); these settings should only be modified with BestRx supervision.

The feature currently supports multiple delivery carriers like FedEx, United Delivery Service (UDS), UPS, ScriptDrop, STAT Overnight Delivery/Ameriship, USPS via EasyPost, Medzoomer, PackEtek, Rx2Go, RxMile, DeliverSTAT.

To change Delivery Provider settings, click on Dispense / Delivery Delivery Provider Settings.

Screenshot 2025-03-31 143355.png

Enter in the appropriate information and click the "Save" button or press the "Enter" key when the "Save" button is highlighted to save the information. Click the "Save & Exit" button or press the "Enter" key when the "Save & Exit" button is highlighted to save the information and go back to the previous screen.

The user may also clear all the data displayed on the screen by clicking the "Cancel" button or by pressing the "Enter" key when the "Cancel" button is highlighted.


FedEx Shipping Integration

These settings control the FedEx Shipping credentials and configuration options for your FedEx service, make sure you look at the setup in the FedEx article before proceeding.

For shipping providers, BestRx can automatically change the Workflow status if the shipment is canceled to either "Shipment Canceled" or "Ready to Ship".

BestRx can also set “Require Signature for Shipments” to one of the following (e.g. None, All Controlled Rxs, All Rxs).

Screenshot 2025-04-23 143055.png

Settings for FedEx

  • Active Provider : Indicate if this is an active shipping vendor you're using to mail shipments.

  • Account # : Enter the FedEx Account number for your account.

  • Meter Number : Enter the FedEx meter number.

  • Username : Enter your FedEx username

  • Password : Enter your FedEx password

  • Bill orders to: Set this to My Account or third party if applicable.

Default Shipment Settings

These correspond to the vendor's service option availability.

  • Service Type : Indicate the type of service you'd like to choose as default when shipping packages through FedEx

  • Pickup / Drop-off Type : Indicate what the default Pickup/Drop-off type should be for all shipments

  • Package Type : Indicate the default shipment package type

Default Package Measurement

Here you can specify what package type should default to specific measurements.

For example, you can make the FedEx Envelope always weigh 2oz, be 10" long, 3" wide and .25" high. You can change these settings for all the available package types.


UDS Delivery Integration

UDS offers local shipping services much alike the major shipping carriers, just limited to the Chicagoland area. It will appear if BestRx is set to State: IL.

Screenshot 2025-04-29 170827.png

UDS Settings

These settings control the United Delivery Service (UDS) credentials and configuration options for your UDS service.

  • Active Provider : This setting controls whether or not UDS is an active shipping provider in the system.

  • Account # : Enter your UDS account number here

  • Host Name : This field is not editable and exists to display the current host name setting.

  • Port : This field is not editable and exists to display the current port setting.

  • Username : Enter your UDS user name here

  • Password : Enter your UDS account password here

  • Send COD : Indicate if you'd like to send Cash on Delivery information to UDS

  • Obtain Signature on Delivery : Indicate if you'd like the system to prompt to obtain signature on delivery


UPS Shipping Integration

These settings control the UPS Integration credentials and configuration options for your UPS service.

For shipping providers, BestRx can automatically change the Workflow status if the shipment is canceled to either "Shipment Canceled" or "Ready to Ship".

Screenshot 2025-04-30 112704.png

Settings for UPS

  • Active Provider : Indicate if this is an active shipping vendor you're using to mail shipments.

  • Account Number : Enter the UPS account number

  • Client ID : Enter your UPS Client ID #

  • Client Secret # : Enter your UPS password

  • Signature Required For: Select if signature is required for (None, All Controlled Rxs, All Rxs).

Default Shipment Settings

These correspond to the vendor's service option availability.

  • Pickup / Drop-off Type : Indicate what the default Pickup/Drop-off type should be for all shipments

  • Package Type : Indicate the default shipment package type

Default Package Measurement

Here you can specify what package type should default to specific measurements.

For example, you can make the UPS Letter always weigh 2oz, be 10" long, 3" wide and .25" high. You can change these settings for all the available package types.


ScriptDrop Integration

These settings control the ScriptDrop credentials and configuration options for your ScriptDrop service. Make sure to follow the ScriptDrop Integration Article.

Screenshot 2025-04-30 114437.png

Settings for ScriptDrop

  • Allow On-Demand Deliveries: Currently this feature is set to No as default, when enabled it allows for "unscheduled" and out of workflow on-demand deliveries without needing to pre-schedule them.


  • Print Courier Label : This setting controls whether or not the courier label is printed. This label is typically placed on the bag to be delivered.

  • Courier Label Left Margin : Indicate the left margin for the courier label print

  • Courier Label Top Margin : Indicate the top margin for the courier label print


  • Print Pharmacy Label : This setting controls whether or not a paper signature sticker is printed or not. This sticker may sometimes be necessary if the pharmacy is not taking electronic signatures.

  • Pharmacy Label Left Margin : Indicate the left margin for the signature label print

  • Pharmacy Label Top Margin : Indicate the top margin for the signature label print


STAT Overnight Delivery/Ameriship Integration

To use our integration with STAT, the pharmacy must set up an account with STAT by emailing their sales department or calling their phone number. The pharmacy will need to be provided an API Key by STAT for setup.

Screenshot 2025-04-23 143708.png

Settings for STAT

  • Active: Indicate whether the integration is active

  • API Key #: Enter the API Key provided by STAT into this field.

  • Signature Required For: Indicate what prescriptions require a signature.

  • Send COD: Indicate whether to send a Cash on Delivery/Collect on Delivery amount to STAT, so they know to collect money at the time of delivery.

    • If this option is enabled, the COD field will appear below the Total Amount field when sending the order.


EasyPost Delivery Integration

Once the pharmacy has provided their Production API key, navigate to Dispense/Delivery Delivery Provider Settings and select USPS via EasyPost as the Provider.

Screenshot 2025-04-23 123413.png

Settings for USPS via EasyPost

  • Active: Set whether the integration is enabled.

  • API Key #: Enter the Production API key for the pharmacist’s account.

    • The pharmacy might receive a Production API key and Test API key. Please be sure to use the Production API key.

  • Signature Required For: Set whether EasyPost should collect the signature for no prescriptions, controlled prescriptions, or all prescriptions.

    • If the signature is marked as required, the signature will not be returned to the BestRx system directly. The pharmacy will need to obtain proof of delivery from the carrier’s website using the tracking number of the order.

USPS Shipping Automation

Screenshot 2025-04-23 130802.png
  • Address Verification Action: Address Verification can be set to automatically update the address for shipping only or for shipping and the patient profile address. Both Auto Update options will bypass the popup normally seen when address verification is done. Prompt to Update Address will display the popup to verify the address.

  • Auto Print Shipping Label: Setting Auto Print Shipping Label to Yes will bypass the print dialogue normally seen when the label is printed.

  • Auto Apply for all Shipments: Selecting Auto Apply for all Shipments will use every setting in that section for all shipments, bypassing the popups for the rate and package weight & dimensions.

  • Auto Select Specific Rate: Choosing Yes to Auto Select Specific Rate will allow the Rate/Service Type to be defaulted for every shipment and will use the selected choice.


Medzoomer Integration

Medzoomer is a fairly straight forward setup. You will receive a ticket from Integrations that will include the API key. Connect to the pharmacy’s server.

Screenshot 2025-04-23 144256.png

Medzoomer Settings

  • Set Active to: Yes.

  • Enter the API key.

  • Ask the pharmacy is they would like to send COD (Cash on Delivery) and change it to yes if they would like.

Once the credentials are entered and saved, restart BestRx, and the setup is complete. Make a note in the ticket and return it to Integrations.


PackEtek Integration

Straight forward setup you’ll receive an API key and Provider Key (if not already pre-populated) from integrations. Return your ticket when complete.

Screenshot 2025-04-02 101516.png
  • Active: Indicate whether the integration is active

  • API Key #: Enter the API Key provided by PackEtek into this field.

  • Provider Key: Enter the Provider Key provided by PackEtek.

  • Send COD: Indicate whether to send a Cash on Delivery/Collect on Delivery amount to PackEtek, so they know to collect money at the time of delivery.

    • If this option is enabled, the COD field will appear below the Total Amount field when sending the order.

  • Signature Required For: Indicate what prescriptions require a signature (e.g. None, All Rxs, All Controlled Rxs)


Rx2Go Integration

Rx2Go is a fairly straight forward setup.

You will receive a ticket from Integrations that will include the Delivery Provider Account Number, User ID, and Password. Connect to the pharmacy’s server

Screenshot 2025-04-23 144917.png

Rx2Go Settings

  • Set Active to Yes.

  • Enter the Delivery Provider Account Number: Provided in your ticket

  • User ID: Provided in your ticket

  • Password: Provided in your ticket

  • Ask the pharmacy is they would like to send COD (Cash on Delivery) and change it to yes if they would like.

  • Signature Required For: None, All Controlled Rxs, All Rxs.

Once the credentials are entered and saved, restart BestRx, and the setup is complete. Make a note in the ticket and return it to Integrations.


RxMile Integration

RxMile is a fairly straight forward setup. You will receive a ticket from Integrations that will include the API key and Client ID. Connect to the pharmacy’s server.

Screenshot 2025-04-30 130352.png

RxMile Settings

  • Set Active to Yes.

  • Enter the API Key #: Provided in your ticket

  • Client ID: Provided in your ticket

  • Ask the pharmacy is they would like to send COD (Cash on Delivery) and change it to yes if they would like.

Once the credentials are entered and saved, restart BestRx, and the setup is complete. Make a note in the ticket and return it to Integrations.


DeliverSTAT Integration

DeliverSTAT is a fairly straight forward setup. You will receive a ticket from Integrations that will include the API key and Client ID. Connect to the pharmacy’s server.

Screenshot 2025-04-23 145913.png

DeliverSTAT Settings

  • Set Active to Yes.

  • Enter the API Key #: Provided in your ticket

  • Client ID: Provided in your ticket

  • Ask the pharmacy is they would like to send COD (Cash on Delivery) and change it to yes if they would like.

Once the credentials are entered and saved, restart BestRx, and the setup is complete. Make a note in the ticket and return it to Integrations.


MISC.

Previously mentioned but no current information, focus on the latest shipping integrations. These are just for record.

iOmni Settings

These settings control the iOmni credentials and configuration options for your iOmni service.

BestRx Dispensing Provider

This provider setting isn’t actually for any specific provider; it’s an application programming interface (API) so that custom delivery programs can interact with out software. New shipping providers can use these settings and our specifications (which can be provided in technical documentation upon request) to integrate with our software.


 

© BestRx Pharmacy Software