Reverse Rx

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If you have a prescription displayed in Edit mode on the Rx Processing tab, the info for the Rx will be displayed and the focus will be on the Reverse Claim button. Hit Enter to reverse the claim.

If you do NOT have a prescription displayed on the Rx Processing tab but you know the Rx # you want to reverse, enter the Rx# and hit Enter. In the date field, hit Enter to automatically get the last fill date of that Rx#. Verify the information of the Rx and hit Enter to reverse the claim.

There is a chance the insurance company rejects your reversal. It can be for the lack of COB information, communication error, issue on the insurance company's end. In a case where you cannot reverse the claim through BestRx, you will have to contact the insurance company to have them reverse the claim on their end, either to leave the prescription reversed or to re-bill it later on..

In order to clear out the status of a manually reversed prescription, go back To Rx Processing screen; change the status to "Unbilled" and make sure the "Copay" field is 0.00. Transmit your prescription again, hopefully for a paid claim.