Chat Messages
- Bart Rogacewicz
This function launches the Akario Backline website, where you will be able to read incoming messages if using the Backline functionality to communicate securely with patients and prescribers. For more on the feature, please see this article. This menu can be accessed from the Notification Bar or through its button located on the Dashboard if configured as such.
For the official Akario Manual, click here
Initiating Akario Chat
Initiating a Chat/Discussion through Akario Backline is very simple. After the interface has been set up, the software will add the functionality in a few locations.
One way to initiate chat is to click on the icons displayed below.
The same can also be done from the Patient File Screen and the Prescriber File Screen by using the "Send Secure Message".
Patient File Screen
Akario Message Box
COMMUNICATION EXAMPLES
The two screenshots below display an example of the E-Mail format and Text message format respectively.
Email Format
Text Message Format
CHECKING UNREAD CHAT MESSAGES
When the recipient responds, the pharmacy will see the number of chat messages on the notification bar and on the dashboard of BestRx. They can click on either of it to resume the chat/conversation. To be HIPAA compliant, the functionality cannot be implemented into BestRx at this time and has to be done through the Akario website.
