The process of submitting controls to the state agencies varies slightly from state to state. We update the software each time this changes to reflect the correct laws per each state. The control report, much like the price update will pop up a prompt when logging into the software for the first time after the state selected day. For some states this report is submitted every day; for some states this report is submitted every week, every month or other frequency as required.

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Just like the price update, you can choose to perform the update now, be reminded tomorrow or choose to skip the reminder until the week after (unless the law specifies otherwise; ex. the state of NY will be reminded on the following day regardless of button title)

You can also submit the report or access the screen manually by going to Administration -> 5. Controlled RX Reporting.

Error Report Screen

For most states, the appropriate agency that handles control reporting is able to respond with error reports that can be fixed directly from BestRx. This replaces the faxes/emails you were receiving and instead the report is delivered automatically into BestRx. For the above states, this screen and option will display BEFORE the regular Controlled Reporting screen, and we are showing it here as such.

If there were errors present in the previous report that require correction, a screen much like the one below will display.

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This is the Pending Errors from Previous Data Submissions report screen. It displays any errors that have occurred in previous submissions and allows you to fix them.

Error Correction

Just like the regular report, all that's required is that you click on the error fields, highlighted in PINK, and correct the values. When clicking the field, a following box will pop-up allowing you to correct these mistakes.

Simply enter or correct the value in error and click the "Save" button. You will be taken back to the previous screen, allowing you to fix the rest of the errors. When you're done fixing the report, just like in the regular report click the "Send Data" button to have the report uploaded to our servers, and we will upload it to the appropriate agency for you. After the corrections have been uploaded, you will be taken to the regular report screen, as shown below.

Controlled Prescription Reporting

To create a Control Triplicate Rx Processing report, enter in the appropriate start and end dates in the From and To fields, respectively. Next, click the "Generate" button or press the "Enter" key when the "Generate" button is highlighted to generate the list of prescriptions which contained control drugs.

Correcting Missing Info

If an Rx is highlighted in red, it means that it has some incomplete information. These prescriptions also show in their separate "Rxs with Missing Info" tab.

If there are any errors present, you will see the image above. This gives the pharmacy a chance to correct any errors that might have occurred in the previous report and re-submit the correct information. Simply click the error field (highlighted in pink) and enter the information required. This can be the field itself (not shown in the image above, the field appears when scrolled to the right) or the field as listed in the error message on the line below.

Clicking on the field will display the following pop-up window:

Enter the information that is incorrect/missing and click "Save". This will correct the record and the fields will no longer be shown as red.

Any prescription that has been checked will be written to the control triplicate file. To check a prescription manually, click anywhere on the row of the prescription. When all the necessary prescriptions have been checked, click the "Make File" button or press the "Enter" key when the "Make File" button is highlighted to create a control triplicate file. The program will display in a pop-up window where the file's been created. The two default directories are the root directory of "C:\" and the "C:\BESTRX" folder on the computer. The file name depends on the pharmacy's state, and will be a variant of NCPDP or NPI+today's Date. Remember this file name and location; after clicking "OK" the program will automatically open the reporting website state appropriate, and the user will be allowed to log in and upload the control file to the state agency, from the path shown in the previous window.