Open

Patient’s Rx Profile

The user can search for a patient’s Rx Profile in the same manner as searching for a patient on the Rx Processing screen. The result of the search is a line item report of all prescriptions for the selected patient.

The user can edit or refill prescriptions from this screen. All prescriptions that are highlighted green are due for a refill. Prescriptions highlighted in yellow are due for refill; out of these, the ones with zero refills or ones that have expired will have the field highlighted in red. Only the most recent refill for a prescription will be displayed in the list. Any Rx number with an ‘R’ after it represents a prescription that has already been refilled at least once. Prescriptions that are in blue italics are new, not yet filled prescriptions, that have been placed in the New Prescription queue; you can view the entire queue by pulling up the New Rx Queue in the Process New Rx & Custom Queues function. Otherwise, simply select the script and process it through the edit function to assign it an RX number.

Once a patient’s Rx Profile is displayed the user has a number of options:

• Refill prescriptions: To refill prescriptions, make sure the system is in Refill mode by choosing the Refill option on the bottom middle of the screen by either clicking the Refill radio button or by pressing the ‘R’ key. Then either click anywhere on the row of the prescription(s) to be refilled or type in the line number in the field under the list. When all the necessary prescriptions have been chosen, click the ‘Process Selected Rx(s)’ button or press the ‘Enter’ key to begin refilling the prescription(s).

• Kwik Refill: The Kwik Refill function enables the user to quickly refill prescriptions with one single process directly from the Profile screen without having to process each individual prescription at a time. BestRx will then automatically create the records and take you directly to the claim transmission screen. This feature can currently be used from the Profile, Refill Queue screen, and the Process Custom Queue screen.

• Auto Process: The Auto Process function enables the user to simply process multiple prescriptions through at the same time; the software will automatically determine parts of the process to automatically perform and will display a results window during the process. Following these results, the user will have the ability to review the process itself. For more information, visit the Auto Processing with NightTech article.

• Edit prescriptions: To edit prescriptions, make sure the system is in Edit mode by choosing the Edit option on the bottom middle of the screen by either clicking the Edit radio button or by pressing the ‘E’ key. Then either click anywhere on the row of the prescription(s) to be edited or type in the line number in the field under the list. When all the necessary prescriptions have been chosen, click the ‘Process Selected Rx(s)’ button or press the ‘Enter’ key to begin editing the prescription(s).

• New: To fill a new prescription based on an old prescription's information, make sure the system is in New mode by choosing the New option on the bottom middle of the screen by either clicking the New radio button or by pressing the ‘N’ key. Then either click anywhere on the row of the prescription desired or type in the line number in the field under the list. When the necessary prescription has been chosen, click the ‘Process Selected Rx(s)’ button or press the ‘Enter’ key to begin filling the prescription.

• Refill / PA Request: To fax or print fax forms for prescriptions, make sure the system is in Refill / PA Request mode. Select any prescriptions you wish to fax/print forms for, or type in the line number in the field under the list. When all the necessary prescriptions have been chosen, click the ‘Process Selected Rx(s)’ button or press the ‘Enter’ key to fax/print the prescriptions. On the following dialogue box, select the function you wish to use. These functions exactly mirror the Refill Request (F7) function when working with individual prescription.

• Print: To reprint labels for prescriptions, choose the Print Label mode. Select any prescriptions you'd like to reprint labels for, or type in the line number in the field under the list. When all the necessary prescriptions have been chosen, click the ‘Process Selected Rx(s)’ button or press the ‘Enter’ key to print labels for them.

• Verify: To begin verification processes for multiple scripts, choose the Verify process mode. Click the ‘Process Selected Rx(s)’ button or press the ‘Enter’ key when all prescriptions have been selected, then choose the Verification process; F - Verify before Fill, or D - Verify before Dispense. The software will then take the user to the appropriate verification screen based on the previous selection.

• Hold: The selected prescriptions will be placed on a Hold status. A prompt will appear asking if you’d like to change the fill date, and if so, what the new fill date should be for the selected prescriptions. If the prescriptions have been picked up, delivered, or transmitted to insurance, they will be unable to be placed on hold.

• Sync: This function allows the user to synchronize refills according to need/preference of the patient. For more information, visit the Using MedSync article.

• Transfer Rx: To mark prescriptions as transferred, choose the Transfer Rx Mode. Select any prescriptions you'd like to mark as transferred, or type in the line number in the field under the list. When all the necessary prescriptions have been chosen, click the ‘Process Selected Rx(s)’ button or press the ‘Enter’ key to mark them as transferred. This function exactly mirrors the Transfer Rx function when working with individual prescriptions.

• Add to Queue: If you'd like to add prescriptions to the refill queue, choose the Refill Queue mode. Select any prescriptions you'd like to add to the Refill Queue, or type in the line number in the field under the list. When all the necessary prescriptions have been chosen, click the ‘Process Selected Rx(s)’ button or press the ‘Enter’ key to add them to the Refill Queue. The program will notify you how many prescriptions have been added. Click 'OK' to close the dialogue box.

• Rx Inactive: This process option allows the user to automatically inactivate multiple prescriptions at a time for a single patient with less clicks. Simply select all prescriptions you wish to deactivate, choose Transfer as process type click the ‘Process Selected Rx(s)’ button or press the ‘Enter’ key to deactivate the prescriptions.

• Mouse Over Details: You can mouse over any prescription in the list to obtain additional details on the prescription chain, such as previous RX numbers for the prescription, the Fill Date, the Plan Names used, Quantity of previous fills, Refills left on previous fills, Day supply, Total amount billed, Copay, Rx Status and the Workflow Status of the prescription.

The profile screen also allows for some customization in order to show/hide information that the user wants/does not want to display. Simply click the Gear icon and choose from the following:

• Rx Profile Font: Choose which font you'd like to use when displaying the patient profile screen. Regular is the current new look, Bold displays items like the older versions of the program used to.

• Show Workflow Status: Indicate if you'd like to display workflow statuses for prescriptions.

• Show RPh/Tech: Indicate if you'd like to display the RPh/Tech column to show what RPh/Tech filled the script.

• Show Adherence Pct: Indicate if you'd like to display estimated adherence percentages.

• Show Last Flu Shot: Indicate if you'd like to display the Syringe icon to give information regarding the most recent flu shot.

• Color customization: Click the appropriate color box and change the appearance of that particular item.

When customizations have been made, log off and log back into BestRx; some of these options require the program to draw different elements on screen and therefore a log off is necessary.

The user may also clear all the data displayed on the screen by clicking the ‘Cancel’ button or by pressing the ‘Enter’ key when the ‘Cancel’ button is highlighted.

Additional Functionality

Right Click Functions The Profile screen supports right click functionality for all of the options at the bottom right. It also provides a Print Rx List option to allow pharmacists to print a list of the selected Rxs.	Open
Customizing Appearance In order to customize the look of this screen, click the Gear icon in the top right to adjust them to your liking.
Patient Notification Settings You can also adjust notification settings by clicking the Bell icon next to the patient cell phone field. More information about the messaging interface can be found in its article.
Adding Patient to Queues The user is able to add the patient to a custom patient queue directly from the screen by clicking the 'Q' button.
Immunizations The Syringe icon will display the selected patient's immunization information when available.
Engagement Alerts To see if there are any patient engagement alerts, or to simply open the function to address them, click the black Light Bulb icon.
PDMP Registry Gateway Lastly, the C2 Magnifying Glass icon will allow to integrate with the PDMP registry for a direct integration; this function allows the user to completely avoid having to open up a separate window in the browser which will improve accuracy and save time. If integration for your state is available and you have not yet registered, the software will display the image seen on the right.
Filters The Profile screen includes 6 predefined filters to help quickly find the prescriptions needed. The filters are: All Rxs Maintenance Meds In-Progress Unbilled Refills Due Requires Refill Request