Cloud Backup FAQ

Yes. At a minimum, our cloud backup provider requires that your server/main PC should have access to internet speeds of at least 25mbps for downloads and 3mpbs for uploads. We are unable to provide cloud backup services for stores whose internet does not meet these minimum speeds. For optimal performance, we recommend internet speeds of 100mpbs for downloads and 25 mpbs for uploads.

The amount of space varies, depending on a few factors such as the size of your hard drive and the amount of data you’re backing up from BestRx. In general, we recommend having an average of at least 20-30GB of free space on your hard drive.

Yes. Cloud backups are set to run at 9PM, CST by default. If you would like your backups to run at a different time, just contact our Customer Support team for assistance.

You should receive an email notification every time a backup is performed. If you don’t receive one, start by checking your junk/spam folder.  If nothing is found, contact our Customer Support team so we can verify that we have the correct email address on file for your pharmacy. If the email address on file is correct, the issue may be with the third-party vendor we use.  In this case, our Customer Support team can file a claim with the provider for help resolving the issue.

If you receive an error notification, it indicates a technical issue preventing the backup from being completed. To resume your backups, reach out to our Customer Support team so that we can investigate and resolve the issue as quickly as possible.

While the issue is being addressed, we strongly recommend performing manual backups until your cloud backups have been restored. Please keep in mind that although the most recent backup was not performed successfully, your previous backups are still being safely stored in the cloud.

When cloud backups have been enabled, you will receive two different email notifications at the end of each night. The first notification is for your file plan, which is essentially your “loose files”, which includes things like your e-remittance files and Rx images. The second is for your SQL plan, which is the database that stores your pharmacy data, such as prescriptions and claim responses. Both portions of the plan are necessary for a successful backup.

While it is not required, we strongly encourage you to keep these notification emails for a short while. Once a backup has run successfully, it will override/replace the previous backup. For example, a backup confirmation received on Monday does not guarantee a more recent backup has been completed later in the week. That’s why it’s important to keep these emails temporarily as confirmation that the backups are taking place as scheduled and to use as a reference when a question or issue arises.

Yes. The cloud backup service has been set up to run from your pharmacy’s main workstation. If any changes are made to that workstation/server, regardless of if it’s a name change or the device itself is replaced, your backups will be unable to run. For this reason, it’s important to notify our Customer Support team immediately if you change the name or replace your main workstation/server.