Cloud Backup FAQ

Owned by Christine Daum
Last updated: Feb 07, 2024 by Bart Rogacewicz
3 min read
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BestRx offers pharmacies access to an automated cloud backup service, which provides an added layer of security and eliminates the need to perform manual backups.

Cloud backups are included in our Premium tier or can be added to the Basic or Standard tiers for an additional monthly fee.

Once cloud backups are enabled, they require little to no user intervention to run. However, we’ve put together some of the most common questions we’re asked about cloud backups to help get you started.

Yes. At a minimum, our cloud backup provider requires that your server/main PC should have access to internet speeds of at least 25mbps for downloads and 3mpbs for uploads. We are unable to provide cloud backup services for stores whose internet does not meet these minimum speeds. For optimal performance, we recommend internet speeds of 100mpbs for downloads and 25 mpbs for uploads.

The amount of space varies, depending on a few factors such as the size of your hard drive and the amount of data you’re backing up from BestRx. In general, we recommend having an average of at least 20-30GB of free space on your hard drive.

Yes. Cloud backups are set to run at 9PM, CST by default. If you would like your backups to run at a different time, just contact our Customer Support team for assistance.

You should receive an email notification every time a backup is performed. If you don’t receive one, start by checking your junk/spam folder.  If nothing is found, contact our Customer Support team so we can verify that we have the correct email address on file for your pharmacy. If the email address on file is correct, the issue may be with the third-party vendor we use.  In this case, our Customer Support team can file a claim with the provider for help resolving the issue.

If you receive an error notification, it indicates a technical issue preventing the backup from being completed. To resume your backups, reach out to our Customer Support team so that we can investigate and resolve the issue as quickly as possible.

While the issue is being addressed, we strongly recommend performing manual backups until your cloud backups have been restored. Please keep in mind that although the most recent backup was not performed successfully, your previous backups are still being safely stored in the cloud.

 

 

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