Overview
BestRx’s Click To Call functionality allows you to trigger a call to patients, prescribers, and nursing homes using a phone/VOIP application on your PC, such as Nextiva.
Setup
To enable Click To Call, go to File → Pharmacy Setup → Misc (Page 2) and make sure Click to Call Service is set to Enabled.
Once this setting is set, the feature will be usable in BestRx.
VOW Users
If your pharmacy is using VOW as an IVR provider, the Click To Call Service function will be enabled, and cannot be disabled. The system will then place calls using VOW.
Usage
To use Click To Call, look for the Telephone Receiver icon.
Clicking this icon will give you a list of numbers to call, with a Call button next to each one. Clicking the Call button will use your phone/VOIP application to call that phone number, after asking you which application you’d like to use.
The Click To Call button is present on the following screens:
Rx Processing Screen
Prescriber Screen
Patient Screen
Rx Profile Screen
Insurance Plan File
Nursing Home Screen
Vendor/Supplier File
Rx Transfer Tab
If you aren’t logged into your desired phone app when you click the Call button, you’ll be prompted to log into the app, and must then click the Call button again to initiate the call.