To view messages received through E-Rx, click on E-Rx -> 1. View Received Messages. This menu can be featured on the Dashboard.
Electronic Prescribing Mailbox Screen (Patient names distorted for privacy)
This is the main mailbox screen for the E-Rx module. Messages received by the pharmacy will display here, and will be sorted according to options selected by the user. You can choose to display All Messages, New Messages or Pending Messages for a specified date window (this default can be changed in the E-Prescribing Setup screen). The mailbox can be sorted by Date Sent, Message Type, Prescriber Name (Sender), Patient Name or Drug Description in a Descending or Ascending order. You can choose to display 20, 50, 100 or 250 messages per page, and move around these pages with the "<< Prev Page" and "Next Page >>" buttons.
The ERx function supports receipt of Controlled Messages as of software update 2.7.0721. For a full explanation of how this change affects workflow, please refer to the ERx for Control Substances article.
If you need to search for a specific message, click the "Search" button in the bottom left section of the screen. The search box will pop-up and allow you to narrow the search by Patient Name or DOB, Prescriber Name, and/or Drug Name. When the appropriate fields have been filled out, click "Search". If at any point you'd like to close the pop-up and get back to the mailbox screen simply hit "Esc" on your keyboard or click the "Cancel" button.
To work with a prescription simply check the box to the left of it. You have the option to fill the RX by clicking the "Fill Rxs" button, keep the message as new with the "Keep As New" button, print the message using the "Print" button. NOTE: Control prescriptions have to be filled using the "Fill RXs" button and cannot be printed; however, this behavior is good practice for all prescriptions as it properly archives them for safekeeping.
At any point a message status can be changed by clicking the individual message(s) and clicking the "Change Status" button; you can change the status to "Keep As New", "Enable", "Disable", or "Cancel" the status change altogether.
The mailbox can be refreshed to display new messages at any time by clicking the "Refresh" button.
When you're done working with messages in the mailbox and you'd like to get back to the previous screen, hit "Esc" on your keyboard or click the "Exit" button.