The bottom row of buttons (pictured below) are shortcuts to less common (but still important) functions used in BestPOS.

Open

We will review each shortcut in more detail below.

Setup F2

Clicking the “Setup F2” button, or F2 on your keyboard, will display BestPOS’s setup configuration screens.

PRINTERS

Open

Available printer configurations include:

• Receipt Printer : Here you can choose the printer you want to use to print receipts.

• Code to Cut Receipt : Here you can enter your printer receipt cut code.

• Code to Open Drawer : Here you can enter your printer drawer open code.

• Lines to Skip after Printing Receipt : Here you can enter the number of lines you want skipped after printing a receipt.

• Regular Receipts to Print : Here you can indicate the number of regular receipts to print.

• Credit/Debit Card Receipts to Print : Here you can indicate the number of credit/debit card receipts to print.

• Receipts to Print for Checks : Here you can indicate the number of check receipts to print.

• Report Printer Name : Here you can choose the printer you want to use to print reports.

• Report Printer Paper Source : Here you can choose a paper source to use for a selected printer.

DISPLAY POLE

Available display pole configurations include:

• Using Display Pole : This idicates whether or not you're using a display pole, to share basic information with the customer.

• Display Pole Port : This indicates which COM port the display pole is installed on.

• USB Pole Type : This indicates the pole type, if a USB display pole is being used.

• Pole Text : Here you can enter text you want the display pole to show the customer.

IMPORTANT: The options on the right side of the screen, aside from "Display Clock : Yes/No" should never be adjusted.

PAYMENT PROCESSOR

Important: The screen header will update/change based on your specific payment processor. You should not modify these fields. If you need to adjust these settings, please contact our Customer Support team for assistance.

Available payment processor configurations include:

• Credit Cards : This indicates if the processor should be used for credit card transactions.

• Enable Credit Card Txn Log : This indicates whether a transaction log should be kept.

• Debit Cards : This indicate if the processor should be used for debit card transactions (which typically requires a pin pad or an encrypted signature pad.)

• Checks : This function is currently disabled.

• Food Stamps : This indicates if your pharmacy accepts paper Food Stamps. (Please Note: Unless you are using Heartland’s Portico Gateway, Food Stamp cards must be processed through a separate terminal to actually move funds and a debit pin pad or an encrypted signature pad MUST be used.)

• EBT (Electronic Benefit Transfer) Cards : This indicates if your pharmacy accepts EBT (food stamp) Cards. As with paper food stamps, the same terminal/processing requirements (outlined above) apply.

• Payment Processor : This indicates the payments processor used to processes your pharmacy’s payments. The fields that are displayed after a processor is selected should never be adjusted without consulting with a BestRx support team member first.

DEBIT PIN PAD

Important: To avoid accidentally wiping the encryption, please contact our Customer Support team for help installing your Debit Pin Pad.

Available debt pin pad configurations include:

• Pin Pad Device: This indicates your pin pad device model.

• Pin Pad Baud: This indicates the device’s baud rate (the default value is 1200).

• Pin Pad Data Bits: This indicates the device’s data bit rate (the default value is 7).

• Pin Pad Port: This indicates which COM port the device is installed on.

• Pin Pad Timeout: This indicates the number of seconds until the device times out.

• Allow Cashback on Debits: This indicates if cash-back transactions are allowed.

• Max Cashback on Debits: This indicates the maximum amount allowed for cash-back transactions.

SIGNATURE PAD

Available signatre pad configurations include:

• Use Signature Pad for RXs: This indicates if the signature pad is being used for prescription items.

• Credit/Debit Cards: This indicates if the signature pad is being used to capture credit/debit card payments.

• Ephedrine Purchases: This indicates if the signature pad is being used to store signatures for Ephedrine purchases.

• Signature Tablet Type: This indicates your signature pad model.

• Show EasyCaps on Sig Screen: This indicates if BestPOS should display the EasyCaptions on your signature pad when customers are signing for medications.

• Show # of RXs on Sig Screen: This indicates if you'd like BestPOS to display the total number of prescriptions being signed for on the signature pad.

• Show Total on Sig Screen: This indicates if you'd like BestPOS to display the total amount of the transaction being signed for on the signature pad.

• Days Allowed for RX Pickup: Here you can enter the number of days prescriptions should remain in the pickup file to be signed for. (The default is '30' days.)

• Sig Pad Driver: This indicates the driver being used to communicate to the signature pad (which can only be changed by our support team).

• Mx870 Com Port: This idicates which COM port the signature pad is installed on (which can only be changed by our support team).

• Upload Images: This is where logo or screensaver files can be uploaded, so they are displayed on your signature pad. (For image specificaitions and help uploading an image file, please contact our support team.)

• Show Patient Counseling Screen: This indicates if the signature pad should display a counseling screen when customers are signing for their prescriptions.

• Patient Counseling Authorization: This indicates if the signature pad/BestPOS should ask for a pharmacist’s authorization to approve patient counseling.

• Authorization Type: This is the authorization the pharmacist will use when approving patient counseling. It is currently locked and defaults to asking for the pharmacist’s Username/Password.

MISCELLANEOUS

Other miscellaneous configurations include:

• Wait for: Minutes to Lock Admin Screen: This indicates how many minutes before the Admin screen should lock. (To disable the lock screen, you can set this to '0'.)

• Wait for: Minutes to Lock Cash Register Screen: This indicates how many minutes before the Register screen should lock. (To disable the lock screen, you can set this to '0'.)

• Screen Resize Mode: Here you can choose how you'd like the BestRx window to display on your monitor.

  • Normal Full Screen (recommended): Selecting this option stretches the window to fit the majority of normal-sized screens (with a 4:3 aspect ratio). There may be a grey area on the right side of the screen if you’re using a widescreen monitor.

  • Stretched Full Screen: Selecting this option stretches the window to your entire monitor screen.

  • Do Not Resize: Selecting this option keeps the window display set to its default size. On most monitors, the window will be displayed as a small box in the upper left, with grey areas on the bottom and right side of the screen.

Item F3

Clicking the “Item F3” button, or F3 on your keyboard, will pull up the Item File.

The Item File is used to store product information for transaction and inventory purposes.

On the main screen, you can search for specific items by typing what you’re looking for in the "Item" field. You can also narrow results using the drop-down boxes and sorting by:

• Category

• Department

• Group

• Supplier

To edit an item from the search results, simply click on the line you’d like to update.

To add a new item, click the "Add Item" radio button in the upper left.

When entering a new item, you are only require to provide a Long and Short Description, however we strongly recommend completing the other fields and being as thorough as possible. Additional item fields include:

• SKU: This is where you can enter the SKU for the item (typically the barcode).

• Active: This indicates whether the item is active/available to be used in sales transactions.

• Long Description: Here you will need to enter the full item description.

• Short Description: Here you will need to enter a description summary.

• Manufacturer Name: Here you can enter any other/alternate name used by the manufacturer.

• Buy as Case: This indicates if customers will be buying this item by the case.

• Sell as Case: This indicates if you'd like the options to sell the item by the case.

• Unit Acq Cost: Here you can enter the item's acquisition cost (what you paid the manufacturer).

• Unit in Case: Here you can enter how many individual units are in a case (if customers are able to purchasing by the case).

• Cost/Case: This field automatically calculates cost per case, based on previously entered information.

• PSE Grams per Box: This indicates the Ephedrine/Pseudoephedrine content per box (for PSE items only).

• Regular Price: Here you can enter an item’s “regular” price - typically its retail price.

• Discount: Here you can enter a discount amount for an item. (NOTE: This is the amount of the discount (i.e. $5 off), NOT the final amount for the discounted item.)

• Gross Profit (%): This field will display the items gross profit as a percentage.

• Tax Rate: Here you can set the appropriate tax rate for the item. (For more information on establishing your pharmacy’s Tax Rates, please refer to the Store Setup section.)

• County/City Tax: Here you can apply a County/City tax to the item, if applicable. (Tax Codes can be defined in the Item Tax Code file.)

• Discountable Item: This indicates if the item can be discounted on the main sales screen, using the discount buttons/functions.

• Deposit Amount: This feature is currently in development stage.

• Use Scanned Price: This indicates if you'd like to always use the item’s Regular Price when the item is scanned. (If you want to enter the price manually for each transaction, choose "NO". ) This function is useful for items that share a general name, but do not have a defined price for each item.

• Can Override Price: This indicates if the item’s price can be overwritten on the main sales screen.

• Block EDI Price Updates: This indicates if you want to block EDI price updates from suppliers for the item.

• Accept Food Stamps: This indicates if the item is Food Stamp eligible, so Food Stamps/Cards can be used as a tender option.

• Accept Coupons: This indicates if the item is eligible for coupons, so you can apply a coupon as a tender option.

• FSA Type: Here you can enter the item’s FSA eligibility (marking it as Not FSA Eligible, Healthcare Item or a Prescription Item).

• Identification Check: This indicates if an identification check is required to purchase the item (for Tobacco, Alcohol, Ephedrine/Pseudoephedrine, General (No Minimum Age) or Dextromethorphan products).

• Order Base: Here you can select the price basis for the item, choosing between the Best Price (BestPOS) or the Primary Vendor.

• Department: Here you can assisgn the item to a department. (You can edit departments using the Department File.)

• Category: Here you can select the item’s category. (You can edit categories through the Category File.)

• Group: Here you can assign the item to a group. (You can edit groups through the Group File.)

• Location: Here you can choose a location for this item. (You can edit locations through the Location File.)

• Promotion: This indicates if the item is currently part of a promotion. (This is a quick, basic way to apply a promotion to a specific item. For a more detailed explanation of the BestPOS promotion feature, refer to our Promotion Articles.)

• Start Date: This indicates the start date for a promotion.

• End Date: This indicates when the promotion will end.

• Promo Price: This indicates the promotional price for the time period specified above.

• Track Inventory: This indicates if you want to track the item's inventory.

• Units on Hand: This indicates the number of units currently on-hand at your pharmacy.

• Minimum Units on Hand: This indicates the minimum on-hand quantity you want to have for the item.

• Qty sold since last order: This field displays the number of items sold since you last placed an order (it is not editable).

The Supplier section displays supplier info linked to the item. This information might automatically populate if using the EDI feature and a wholesaler has sent information about the item.

• SKU #: This field displays the SKU for the item and can be used to cross-reference items. (Please note, this field not editable and displays the same SKU as the main Item screen.)

• Supplier: Here you can select the item’s supplier. (Supplier information can be added/managed using in the Supplier File.)

• Vendor Item #: Here you can enter a supplier’s internal vendor number for the item.

• Default Order Qty: Here you can set a default order quantity.

• Acq Cost: Here you can enter the acquisition cost (price you pay) for the item.

• Primary Supplier: Here you can indicate if the item is obtained through the primary supplier.

• Last Cost Paid: This field displays the most recent amount paid for the item. (This field only populates when the item is ordered/received through a wholesaler EDI account. It is locked and for display only.)

• Last Order Date: This field displays the date an you ordered the item. (This field will only populate when the item is ordered/received through a wholesaler EDI account. It is locked and for display only.)

• Last Received Date : This field displays the last time you received an order for the item. (This field will only populate when the item is ordered/received through a wholesaler EDI account. It is locked and for display only.)

Sales Rep F4

Clickng the “Sales Rep F4” button, or F4 on your keyboard, will bring up the Sales Representative window.

This window will display, and allow you to select, sales representatives in the system.

• To search for a sales representative, simply type a name in the Sales Representative search box.

• To add or edit sales representatives, refer to the Sales Representative file article.

Layaway F6

Clicking the “Layaway F6” button, or F6 on your keyboard, will open the Layaway window.

The Layaway function allows you to hold an item for a customer while they make payments on it when they’re unable to pay for it all at once. Here, you can Add Item to Layaway, Collect Payment and display Payment History. Let’s review each action in more detail.

Add Item to Layaway

To initiate layaway for a customer, start by selecting the Customer and SKU using the appropriate search fields.

Then, you can set the dollar amount for the item, including any discount or deposit you’d like to apply.

The Tax and Total fields will automatically populate and cannot be edited.

Next, enter any comments you would like to include in the Remark field and click Add To Layaway when you’re finished.

The item will now be displayed in the bottom grid, and you can add other items for the customer, if needed. To complete the layaway, simply click “Finish” in the bottom right. A tender screen will appear so you can collect a payment and finalize the transaction.

Collect Payment

To collect/apply a layway payment, search and select the customer using the Customer search box.

Then, click the item the customer wants to make a payment on.

Next, enter the amount of the payment and click “OK”. The item will automatically be entered into the payment list, as shown below.

If you select the wrong item, you can check the box to the left of the item(s) and click “Remove Item”. If you want to remove all items from the list, click “Remove All”.

When you’re done selecting items, click “Finish” in the bottom right. The tender screen will apppear so you can collect a payment and finalize the transaction.

Payment History

To view a customer’s payment history, select the customer using the Customer search box (shown above).

Once a customer's been selected, a window will appear that lists their layaway item(s).

Clicking on an item, you’ll be able to view the payment history for that item in the bottom window.

Customer F7

Clicking the “Customer F7” button, or F7 on your keyboard, will bring up the Customer File.

The customer file is where all your customers' information is stored. While the BestPOS database can be used on it’s own, it is fully integrated with your BestRx software, which means:

• You can utilize your BestRx database for BestPOS searches.

• Any new record you enter in BestPOS will automatically be added into the BestRx customer database.

To search for a customer, simply type their name in the "Customer" field.

• You can narrow the results to view only charge (house) account customers by checking the "Show Only Acc/Rec Customers" box.

• To edit a customer file, click the corresponding line.

To add a new customer, click the "Add Customer" radio button in the upper left.

When entering a new customer, you are required to include their:

• Customer Name

• Family Name

• Date of Birth

All other information fields are optional.

You will also see a Billing Info tab, which is used for:

• Charge Accounts

• Storing the customer’s billing address

• Storing credit card information for future purchases*

*In compliance with FTC FACTA regulations, once added, the credit card number and expiration date are automatically truncated and can not be shown again. The card on file can only be used for transactions when no card is present.

Payment F8

Clicking “Payment F8”, or F8 on your keyboard, will bring up the Payment function.

Here, you can apply payments/credits to a customer's A/R (house charge) account.

Begin by searching for the customer by typing their Family name in the search box and select the appropriate family.

Then, information on their Family Account will be displayed in the Family Info/Balance fields.

Next, enter in the transaction date, transaction Code (1-Purchase, 2-Payment, 3-Credit Adjustment, 4-Debit Adjustment) and Remark (if any).

Select the appropriate Tender method and finalize the transaction.

Other F11

Clicking the “Other F11” button, or F11 on your keyboard, will display the other menu.

Here you will see multiple options, including:

• Quick Support which opens our remote assistance program, so our support team can access your computer to assist you.

• Closeout Register which closes your register.

• X/Z Report for Current Batch which provides an overview of the current batch for both X and Z reports.

• Reprint Return Receipt this allows you to reprint a return receipt.

• Reprint A/R Payment Receipt this allows you to reprint an A/R (house charge) account receipt.

• Check Rx Pickup Times here you can view what day and time a prescription was picked up.

• Credit Card Batch Inquire/Settle which is used to assist in closing the current credit card batch.

• VeriFone Sigpad Maintenance which offers troubleshooting shortcuts for Verifone signature pads.

X/Z Report

The X/Z Report is a combination of the X and Z reports from the administration program, which displays infortmation similar to the Register Closeout report.

The biggest differences between the X/Z report and the one displayed during register batch close is:

• The X/Y report does not require you to close the register.

• You can print the information whenever its needed, not just when closing a batch.