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10. Internet Fax Setup

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To access/configure Internet Fax Setup options, click on Administration -> 10. Internet Fax Setup.

Internet Fax Setup

The Internet Fax utility in the BestRx program currently integrates with SRFax and Updox. These services act as a replacement to a physical fax modem, and allow you to fax over your standard internet connection instead of requiring a special modem and a physical analog fax line. Faxes can be sent and received using both providers to send Refill Requests, Prior Authorizations, and more.

SRFax

You can register for SRFax here.

  • Provider: Select SRFax as your provider.

  • Email Registered with SRFax: This is the email entered during the SRFax sign up process; it cannot be any other email address, and must exactly match the email used during sign up.

  • Password: The SRFax password chosen by the user during sign up.

  • Account ID: The SRFax account ID provided after sign up, shown on the SRFax account page.

  • Fax # Assigned by SRFax: This is the fax number chosen during the SRFax sign up process; unless ported, this is NOT your pharmacy's regular fax number. This number is shown on your SRFax account page.

  • Additional Fax # Assigned by SRFax: If you have a second number with SRFax, enter it here, and you will receive faxes sent to that fax number as well.

  • Inbound Fax: Select whether to receive faxes into the BestRx system.

  • Print Received Date On Inbound Fax: Choose whether to print the date the fax was received on an inbound fax.

  • Active: Select whether or not to use the Internet Fax service. The Internet Fax service and the regular Modem Faxing cannot be used in tandem; only one may be used at the same time.

Updox

You can register for Updox here.

  • Provider: Select Updox as your provider.

  • Account ID: Displays your Updox account ID.

  • Fax # Assigned By Updox: Displays the fax number provided by Updox.

  • Active: Select whether you’d like to enable the service.

More options for Updox are available on the Updox Setup page.

SR Fax Sign-up

To sign up for the service, look over the available plans on the BestRx Fax Plans page and select the appropriate billing recurrence, or alternatively call SRFax directly at 1-866-697-7329 to sign up; if you are calling, be sure to mention you're a current BestRx customer to obtain this special pricing.

After selecting the plan from the plan page, you'll see the next step, pictured here. All these plans offer a 30 day free trial of the service and are all HIPAA compliant.

With the desired plan selected, you will now have the option to choose a number. You can choose from available Toll-Free prefixes and numbers, or you can select from Local prefixes and numbers. If you're looking into porting your current fax number to the service, we strongly encourage you call SRFax and speak to a representative in detail.

When you have the desired number selected, click "Next".

Enter the basic account information for the account you're creating. When you're ready, click "Next".

Enter the billing information for where this account will be billed after the trial. The account can be canceled at any time previous to first time billing by emailling support@srfax.com. When all the billing information is entered, click "Next". Confirm all information from the previous entries on the confirmation screen and sign up for the account.

When the account has been created, you can Log In using the link at the top right of the page and entering your information.

The account page displays basic information about your account.

To access other account functions, simply hover the mouse over the My Account link in the navigation bar at the top of the website and select the appropriate option.

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