Overview
The BestPOS point of sale software includes an online payment request system for cases the patient prefers or needs to pay online. BestPOS can email or text a web link for the patient, giving them access to a website to process their payment information and provide a signature. This add-on is available at no additional cost, but may need to be activated; please reach out to BestRx support for assistance and questions regarding this process.
Payment is processed using your pharmacy's existing payment processor credentials.
Usage
Scan the order in like a normal transaction at the register, and instead of clicking Tender, click the Request Online Payment button.
This will bring up the customer selection screen if a customer hasn't been selected. If one has, it will go right to the messaging screen.
Select whether to send a notification to the patient via text, email, or both. Select whether to use the existing contact info or enter in a number/email manually.
The system will let you know if the message sent successfully.
The patient will receive an email containing a link to the payment portal. The link auto-populates their order number, so all they need to do is enter their date of birth.
From there, the patient can sign and enter in their credit card info to make the payment. They can also leave remarks, such as delivery instructions, for your pharmacy to see.
If the total sent is $0, the patient will not have to put in any payment info and can just sign using the interface.
The patient is able to use multiple forms of payment (FSA and credit card at the same time, for example). FSA will auto-populate the amount eligible for FSA payment.
Once the payment is completed, you will see that your Online Cart button is flashing on the BestPOS register screen. Clicking on it will show the completed transaction, select the transaction to confirm it at the point of sale. This is where you will also see any remarks/delivery instructions left by the customer.
The system will check for completed orders every 5 minutes through the ERx program, which should be running on your server.
When you finish the transaction, you will see the standard receipt screen as though the transaction was done in the building. From here, you can schedule deliveries using your preferred method, whether ScriptDrop, Fedex, etc.
The receipt can be configured to print out the remarks/delivery instructions in case the driver needs to reference them when delivering the order. This is done in POS Admin, under Store Setup File → Transactions → Print Online Order Instructions on Receipt.
Cancelling Orders
To cancel an online order in progress, access the transaction through the Resume button and choose to delete it, or resume the transaction and void it there. Either one will remove the transaction from Online Ordering.
Returns
Returns are completed in the same way as before, by using the Return button in POS. There is no special online portal for returns.
Delivery Option
If your pharmacy provides delivery, but patients using the portal do not see an option to request delivery, you must go into BestRx’s Pharmacy Setup menu, under File → I. Pharmacy Setup → Misc Page 2. Look for an option that says Pharmacy Dispense Method, and check the box next to Delivery to give patients the option to request delivery for online orders.