Processing Rx Custom Queues

This screen is used to process prescriptions in custom queues. You can change the view using the "Display Report Using" drop-down and filter by LTC Facility, Cycle, or Sort by Floor. Click the refresh button at the bottom left to update the report at any time.

To access the Process New Rx & Custom Queues screen, click on Workflow A. Process New Rx & Custom Queues.

In order to begin processing a queue, first select "Queue to Process":

In the example above, we’re viewing a verification queue, where prescriptions are placed in the “Needs to Be Verified” queue for review. Other examples include a Custom Refill queue, which automatically defers prescriptions to a specified date when added. Only prescriptions matching the defer date will appear, keeping the queue clean and focused. A regular Edit-type queue displays all prescriptions added to it, similar to the example shown above.

The rest of the process is fairly straight forward; after selecting prescriptions on the right the user can either process individual RXs, all the ones for the patient (if looking at the patient view), all of the ones in the queue (if looking at a list view), or remove them from the queue.

Kwik Refill and Auto Process

Kwik Refill allows users to quickly refill multiple prescriptions in a single step directly from the Queue screen, eliminating the need to process each one individually. Once selected, BestRx will automatically create the refill records and take the user directly to the claim transmission screen. This feature is available from the Patient Profile, Refill Queue, and Process Custom Queue screens.

Auto Process enables users to automatically process selected prescriptions in bulk. After selecting the desired prescriptions, clicking "Auto Process" will trigger the system to begin processing and display a confirmation or information window once complete.

If a Kwik Refill prescription fails due to an intervention prompt, open the Rx, resolve the issue, and continue processing.

Multi Record Select in New & Custom Queues

The mouse can be used to select multiple records in the New Rx & Custom Queues. Click on the first records checkbox, then while holding the mouse button down, drag the mouse down to select more records. The same can be done to unselect records.

New Rx & Custom Queue Drug Filters

Several drug filters were added which will allow for more customization in the queue.

Export from New Rx & Custom Queues

Pressing F12 in the New Rx & Custom Queues will export the selected data on the screen.

The Export Options will open after pressing F12.