Ways to Dispense an Rx in BestRx and BestPOS
- 1 Ways to Dispense an Rx in BestRx and BestPOS
Ways to Dispense an Rx in BestRx and BestPOS
Dispense Through BestPOS (Standard Checkout)
Open BestPOS.
Scan the Rx barcode, or select Get Rxs by Patient and enter the Rx number. Verify the prescription details and confirm the amount due is correct.
Select Tender (F12) to open the payment screen and choose the appropriate payment method. Verify the payment amount before processing the transaction.
Capture the signature on the signature pad when prompted, then select OK to complete the payment.
To review the workflow for a prescription, enter the Rx number in the Processing screen and select H to display the workflow history. After pickup, the Rx status changes to Picked Up, the receipt is linked to the prescription, and the signature is saved in the Rx Workflow History.
Dispense Manually in BestRx (Dispense Rx Screen)
To manually dispense a prescription, navigate to Dispense / Delivery Dispense Rx. Scan the Rx barcode or enter the Rx number, then verify the patient and prescription information displayed in the header. Select the appropriate dispense status from the dropdown menu and click Update to save the change.
Collect signature for Rx without a POS transaction
Messaging Interface is required for this functionality, make sure to select Email/SMS in Outbound Messaging Settings for Refill Reminder in order to send notifications. Also, request POS Online Ordering activation from @addons.
Experiencing message delays? Restart ERx and Datacloudsync services on the server, and ensure no other workstation is running Erx.
An online signature can now be requested when using the Dispense Rx’s from the Dispense/Delivery menu to mark an Rx as Picked Up, Delivered, or Shipped.
To request an online signature, simply check the box in the lower left corner and hit the Update button.
Choose the method to send the notification to the patient, then click the Next button. Email or SMS are the only methods to send this notification.
Verify all details, then click the Add To Message Queue button.
Online Signature - Text Message Example
The patient will receive a text message when the messaging queue has processed the request. From here they will click the highlighted link to take them to the page to submit their signature.
Identity Verification
From this link the patient will need to submit their Last Name, and Date of Birth to proceed to the next screen.
Rx Information and Signature
On this screen the patient will review their Rx information and submit their signature and press Submit.
Workflow Signature View
After the patient submits their signature for the prescription, click the ‘H' button next to Workflow Status in Rx Processing to open the Rx Workflow History. Here, you can view the patient's signature for the medication and print it by selecting Print Signature.
Capture Signature Using E-Sig
Open the prescription in E-Sig and capture the patient's signature on the signature pad. Once the signature is collected, submit the transaction. The signature is automatically synchronized with BestRx and recorded in both the Rx Workflow History and the Signature Log.
Dispense via Delivery Ticket (Manual Signature Capture)
Search for the Rx number in Dispense Rxs in Groups, then print the delivery ticket for the prescription.
Select Print, then choose Print Delivery Ticket. The driver or staff member obtains the patient’s handwritten signature on the printed delivery ticket at the time of delivery.
Scan the signed delivery ticket into BestRx and attach it as the prescription signature. If necessary, manually update the prescription status in Dispense / Delivery Dispense Rx.