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Overview
The BestPOS point-of-sale software includes an online payment request system for cases the patient prefers or needs to pay online. BestPOS can email or text a web link for the patient, giving them access to a website to process their payment information and provide a signature. This add-on is available at no additional cost, but may need to be activated; please reach out to BestRx support for assistance and questions regarding this process.
the ability to request payment remotely for patients who prefer (or need) to pay for their order online. When initiated, BestPOS will send an email or text message to the patient that contans a hyperlink to a secure payment portal. From the web portal, the patient can:
Review their order
Provide an electronic signature when needed
Submit a payment
This functionality is included with the BestPOS system at no additional cost, however, it may need to be activated before you can begin using it. Please contact our support team for assistance getting started with the online payment feature.
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Please Note: Payments are processed using your pharmacy's existing payment processor credentials. |
Usage
Scan the order in like a normal transaction at the register, andRequesting Online Payments
To utilize this feature, simply scan the order into BestRx as you normally would. Then, instead of clicking Tender, click the Request Online Payment button, located on the lower right of the screen.
This will bring up Next, a patient will need to be selected.
If a customer hasn’t been selected yet, the customer selection screen if will appear (as pictured below).
If a customer hasn't has been selected . If one has, it will go right already, you will be directed to the messaging screen automatically.
Select whether to send a notification
Then, you will need to verify the communication method & patient’s contact information.
You will be asked to select whether you want to send the payment request to the patient via by text, email , or both. Select whether
Once the communication method is set, you will be asked to whether you would like to use the patient’s existing contact info information or enter in a different number/email manuallyto use for the request.
The system will let you know if the message sent successfully.
Once your selections have been made, simply hit “Send Notification” in the lower right.
Aftere the payment message has been successfully sent, the system will notify you automatically, too.
Next, let’s review what the online payment process looks like to a patient.
The patient will receive an email or text containing a link to the secure payment portal.
The link auto-populates their order number, so all they need to do is patient clicks on the link and will be directed to the portal where their order number will auto-populate. They simply need to enter their date of birth to proceed.
From there, the patient can sign view their order, submit their electronic signature and enter in their credit card info information to make the process their payment remotely.
They can also leave remarks, such as delivery instructions, for your pharmacy to see.
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If the total sent is $0, the patient will not have to put in any payment info and can just sign using the interface. |
Processing Payments
The patient is able to use multiple forms of payment for an order, as well (ex: splitting payment between an FSA and credit card at the same time, for example). Plus, FSA will auto-populate the amount eligible for FSA payment.
Once the payment is completed, you will see that your has been processed, your “Online Cart” button is will begin flashing on the BestPOS register screen. Clicking on it will show the completed transaction, select the transaction to the button, you will be able to view the transaction as well as select and confirm it at the point of sale. This is where Here you will also be able to see any remarks/delivery instructions left by the customerpatient included.
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The system will check for completed orders every 5 minutes through the ERx program, which should be running on your server. |
When you finish the transaction, you will see the standard receipt screen will appear, as though the transaction was done in the building. From hereyour pharmacy. If a delivery was requested, you can schedule deliveries using your preferred method, whether the delivery as normal (through ScriptDrop, Fedex, etc.).
The receipt can also be configured to print out the remarks/delivery instructions, in case the driver needs to reference them when delivering the order. This is done in To do this, navigate to POS Admin, under Store Setup File → Transactions → Print Online Order Instructions on Receipt.
Cancelling Orders
To cancel an online order once it’s in progress, you can access the transaction through the “Resume button and choose to ” button. There you can delete it, or resume the transaction and void it there. (Either one will remove option removes the transaction from Online Ordering.)
Returns
Returns are completed in the same way as before, by follow your normal process, using the “Return” button in POSBestPOS. There is no special online portal for returns.
Delivery Option
If your pharmacy provides delivery, but patients using the portal do not see an are not being given the option to request delivery, you must go into BestRx’s this can be fixed with a simple settings change.
From the main BestRx software, navigate to the Pharmacy Setup menu, under File → I. Pharmacy Setup → Misc Page 2. Look for an option that says
Then, select the “Pharmacy Dispense Method, ” option and check the box next to Delivery to give patients the option to request delivery for online orders.. (The dispense methods enabled here are what will be displayed as an option to patients using the payment portal).
